We want you to love your case
Returns & exchanges
Customised cases cannot be returned or exchanged for a change of mind or an incorrectly selected model. If there is a problem with your order, please contact our team with your order details so we can help. The process below applies to eligible returns confirmed by our team.
We want you to love your custom case! If you need to make a return or exchange, please follow our simple step-by-step process below.
How to request a return or exchange
- 01
Contact our team
Reach out via email at contact@premiumcustomphonecase.co.za or send a WhatsApp message to +27 61 508 0205. Please include your order details and specify which items you wish to return or exchange.
- 02
Collection booking
As long as the products are completely unused, undamaged, and were not purchased during a promotional sale period, we will arrange for The Courier Guy to collect the parcel directly from your address.
- 03
Track your parcel
You will receive a confirmation email containing complete return instructions and a tracking number so you can monitor the shipment.
- 04
Inspection process
Once the courier delivers the package back to our facility, our quality control team will inspect the item(s) to verify that they are in their original, unused condition.
- 05
Receive your store credit
Following a successful inspection, we will email you a unique digital gift code matching the value of your returned product. You can apply this code at checkout to complete your exchange or future purchase.
Important shipping terms
- Courier costs: Customers are fully responsible for all shipping fees associated with returns and exchanges.
- Total charges: You will need to cover both the initial collection fee for the return and the subsequent delivery fee for your new exchange item.