Shipping Information
Once we have received your order, please allow us 1–2 working days to process your order.
Delivery time starts from the time your order is picked up by the courier, not from the time of placing the order.
If you miss your delivery, an additional fee of R115 applies to reschedule. Please contact contact@premiumcustomphonecase.co.za to arrange redelivery.
Delivery fees
- Orders of R700 or more qualify for FREE delivery throughout South Africa.
- Free shipping uses The Courier Guy door-to-door delivery and its standard delivery times.
- For orders under R700, standard door-to-door delivery costs R115.00.
- Our cheaper delivery option, Pudo Locker, costs R85.00.
Delivery options
| Delivery option | Area | Delivery time | Price |
|---|---|---|---|
|
The Courier Guy Standard delivery to your door at work or home |
All provinces in South Africa | Gauteng: 1–3 business days Rest of South Africa: 2–4 business days From courier collection |
R115.00 |
|
Pudo Locker Delivery to your nearest Pudo Locker, powered by The Courier Guy |
All provinces in South Africa | 1–4 business days From courier collection |
R85.00 |
Rest of South Africa includes Eastern Cape, Free State, KwaZulu-Natal, Limpopo, Mpumalanga, Northern Cape, North West and Western Cape.
Door-to-door delivery time frames
- Delivery takes place during office hours, between 07h30 and 17h30.
- Deliveries do not take place on weekends or public holidays.
Pudo delivery time frames
- You will be notified as soon as your package arrives at your nearest Pudo Locker.
- Collect your order at a convenient time within 36 hours of arrival and notification.
How does Pudo delivery work?
Pudo is a smart locker delivery system accessible 24 hours a day, so you can pick up your package when it suits you.
- The courier collects your package from us and delivers it to the Pudo locker or address of your choice. You will be notified when it arrives.
- Use the PIN code sent to you by SMS to open the locker and collect your package.
- If you do not collect your package within 36 hours of the PIN notification, it will be sent back to the closest Pudo Kiosk or Depot.
Track your package
Once your order is complete on our end, we will email your tracking number. Use it to follow your delivery through The Courier Guy tracking portal.
Enquiries
Email contact@premiumcustomphonecase.co.za or call / WhatsApp +27 61 508 0205.